As your order is 100% unique and custom made for you and your Family, we cannot offer refunds. If you are unhappy with your final product, please email us and we'll do our best to make sure you're happy.
Please note, to cancel an order you must reach out to us with in 24 hours of placing it. Each Pawtrait is designed individually by hand, and we can not cancel an order once it has been designed.
If you received an incorrect or damaged item, let us know and we'll send out a replacement as fast as possible! Note that while we do not refund faulty orders, we do replace them as quick as we can.
If there is any issues with your order, please contact firstname.lastname@example.org